Genesys

Genesys is a leading provider of AI-powered customer experience technology, offering comprehensive solutions for contact centers and employee engagement. Their flagship platform, Genesys Cloud CX, delivers AI-powered experience orchestration that enables businesses to personalize customer experiences at scale while optimizing operational efficiency.

The company's solutions include conversational AI capabilities, contact center software, digital customer engagement tools, workforce engagement management, and customer journey orchestration. Genesys serves enterprises across multiple industries including banking, healthcare, retail, government, and telecommunications, helping them drive customer loyalty, employee productivity, and business growth through intelligent automation and embedded AI technologies.