Cognigy

Cognigy is a conversational AI platform provider that delivers AI-powered customer service agents for enterprise businesses. The company offers comprehensive solutions including voice AI agents for phone conversations, chat and messaging AI agents for digital channels, and agent copilot tools that assist human agents with real-time AI coaching and knowledge access. Cognigy's platform supports omnichannel deployment across voice, chat, and messaging channels, serving over 1,250 brands worldwide with more than 1 billion annual interactions. The company has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Conversational AI and was recently acquired by NiCE, enhancing their AI capabilities and market position. Their solutions focus on reducing average handle time, improving routing accuracy, and delivering personalized customer experiences through advanced language understanding and generative AI integration.