Zaion

Zaion is a French conversational AI company that specializes in voice-first AI solutions for customer service and experience optimization. The company develops advanced conversational AI, voice AI, and generative AI technologies specifically designed for customer relationship management. Their AI & Data Factory team comprises PhDs in artificial intelligence, machine learning engineers, speech scientists, and linguists who have been advancing conversational AI for over five years.

Zaion offers a comprehensive suite of products including Virtual Assistant for automating low-value requests, Agent Assist for real-time advisor support, and Conversation Intelligence for analyzing customer-advisor interactions. Their solutions are built on proprietary technologies including automatic speech recognition, natural language understanding, emotion detection, and French-language Large Language Models (LLMs). The company serves multiple industries including insurance, healthcare, banking, public sector, energy & utilities, travel & hospitality, and retail & e-commerce, focusing on placing voice at the heart of engaging, interactive, and efficient customer relationships.