Sierra

Sierra is a conversational AI platform that enables companies to deploy AI agents that provide customer support across multiple channels including voice, chat, and other communication methods. The platform allows businesses to build AI agents that are personalized to their brand, policies, and processes, capable of handling complex customer issues in real-time while maintaining empathy and brand alignment.

Sierra's Agent OS platform provides comprehensive capabilities including integration with existing business systems, real-time action taking (such as updating CRM cases or managing orders), and multi-channel deployment. The company emphasizes security, compliance, and transparency with built-in guardrails, monitoring, and quality assurance workflows. Sierra serves leading consumer brands across various industries including retail, media, telecommunications, and healthcare, helping them scale consistent customer experiences while maintaining human-like interactions.