Qontak

Mekari Qontak is an AI-powered omnichannel CRM platform that helps businesses manage customer conversations, sales processes, and customer service across multiple channels including WhatsApp, Instagram, email, and e-commerce marketplaces. The platform integrates the full customer journey in one unified system, combining CRM functionality with omnichannel communication management to maximize interactions, simplify management, and drive business growth.

The company offers comprehensive solutions including AI chatbots for automated conversations, WhatsApp Business API with verified blue tick, deal management and sales pipeline tools, customer service ticketing systems, and marketing campaign automation. As an official WhatsApp Business Solution Provider (BSP), Qontak serves over 35,000 companies across various industries including healthcare, education, retail, financial services, and government sectors. The platform is designed to boost productivity through workflow automation, real-time analytics, and seamless integrations with existing business systems.