Gorgias

Gorgias is a conversational AI platform designed specifically for ecommerce businesses. The platform combines AI-powered support and sales capabilities, delivering brand-aligned conversations that resolve up to 60% of support inquiries while increasing conversions by 2.5x through tailored recommendations. Built as a natural extension for Shopify stores, Gorgias allows businesses to edit orders, access real-time product information, and run promotional campaigns without leaving the platform.

The company offers two main solutions: Gorgias Support Suite, which brings all support channels together and automates customer inquiries for operational efficiency, and Gorgias Marketing Suite, which enables proactive chat campaigns that reduce bounce rates by 37% and provides personalized shopping assistance. Trusted by 15,000 brands globally, Gorgias integrates over 100 ecommerce tools and provides a unified view of customer conversations and data across all channels.