Puzzel
AI-native CX ecosystem delivering faster, more human customer service at scale with automation and real-time agent support.
Norway
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About
Puzzel is an AI-native customer experience (CX) ecosystem that helps organizations deliver faster and more human customer service at scale. Born in Norway and carrying Nordic values of simplicity, trust, and innovation, the company provides a unified platform that combines AI-powered automation with human-first experiences.
The Puzzel CX ecosystem includes contact center solutions, virtual agent suites, conversational intelligence, co-pilot real-time AI support, workforce management, and case management tools. Their AI solutions are designed to cut repetitive work, provide agents with real-time guidance and recommendations, and deliver better outcomes for customers across multiple channels including voice, chat, and email.
With over 25 years of experience building CX solutions, Puzzel serves organizations across Europe in industries including retail, travel & hospitality, public sector, energy & utilities, banking, and insurance. The company demonstrates proven business impact with 278% ROI over three years and up to 86% faster response times for their customers.
The Puzzel CX ecosystem includes contact center solutions, virtual agent suites, conversational intelligence, co-pilot real-time AI support, workforce management, and case management tools. Their AI solutions are designed to cut repetitive work, provide agents with real-time guidance and recommendations, and deliver better outcomes for customers across multiple channels including voice, chat, and email.
With over 25 years of experience building CX solutions, Puzzel serves organizations across Europe in industries including retail, travel & hospitality, public sector, energy & utilities, banking, and insurance. The company demonstrates proven business impact with 278% ROI over three years and up to 86% faster response times for their customers.
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