Omilia

Omilia is a leader in Conversational AI that helps contact centers and customer service operations automate customer service, reduce fraud risk, and empower agents using Agentic AI technology. The company offers a unified native platform that seamlessly integrates natural language understanding (NLU), speech-to-text (STT), and text-to-speech (TTS) capabilities.

Omilia's Self-Learning Agentic CX automatically captures intelligence from every AI or live-agent customer service interaction, providing a 360-degree feedback loop that continuously learns and optimizes. Their platform includes advanced voice and chat AI assistants, voice biometric verification, multi-layered anti-fraud mechanisms, real-time agent assistance, and comprehensive conversation analytics. The company serves multiple industries including finance, insurance, utilities, retail, automotive, travel, healthcare, and government sectors.