NICE

NICE is an enterprise AI platform provider that specializes in customer experience automation solutions. The company offers a comprehensive suite of AI-driven tools including AI agents, workflow orchestration, and human agent augmentation through their unified platform. NICE recently acquired Cognigy to enhance their conversational AI capabilities and expand their data-driven CX AI platform.

The platform enables enterprises to automate customer service experiences across voice and digital channels, orchestrate seamless workflows, and augment human agents with real-time intelligence. NICE serves major global brands and powers over 15 billion customer interactions annually. Their solutions include omnichannel routing, proactive engagement, knowledge management, interaction analytics, and workforce engagement tools, all built on a cloud-native, AI-first foundation designed for enterprise scale.