Medallia

Medallia is an experience management software platform that helps organizations capture, analyze, and act on customer and employee feedback across all touchpoints. The company's platform combines omnichannel signal collection with their Athena AI technology to analyze customer data in real-time and provide actionable insights.

The platform enables businesses to listen to customer voices across every interaction, understand customer needs with confidence through unified data analysis, and activate personalized experiences at scale. Medallia's solution empowers employees with the right information while automating routine tasks and orchestrating next-best actions. The company serves major brands across industries including insurance, healthcare, government, hospitality, and retail, helping them quantify the correlation between customer experience improvements and business growth.