InMoment

InMoment is a customer experience (CX) platform that uses artificial intelligence to help businesses collect, understand, and act on customer feedback across all channels. The platform captures feedback from surveys, conversations, ratings and reviews, and other touchpoints, using AI-powered listening to gather 2.4x more actionable feedback than traditional methods.

The company's integrated approach combines omnichannel insights, conversational intelligence, reputation management, customer feedback management, and digital listening capabilities. InMoment's AI technology reduces analysis time by 75% with Smart Summaries and enables businesses to close the loop 7x faster with AI responses. The platform serves more than 3,000 brands globally, helping them improve customer experiences and demonstrate ROI in customer experience initiatives.