Kaleyra AI

Kaleyra AI, part of Tata Communications, provides an Interaction Fabric platform that transforms how businesses handle customer and employee communications. The company offers an integrated suite of solutions including CPaaS (Customer Communication Platform), CCaaS (Contact Center as a Service), AI-powered tools, Unified Communications, and Cloud Voice services.

The platform enables businesses to deliver personalized, contextual interactions across multiple channels while consolidating fragmented communication systems. With capabilities spanning transactional messaging, authentication, marketing campaigns, and customer service, Kaleyra AI serves over 4,000 global customers and processes 60+ billion annual interactions. The company focuses on delivering measurable business outcomes including improved call handling efficiency, faster time to market, and enhanced customer experiences through AI-powered automation and intelligent conversation management.