Gupshup

Gupshup is a leading conversational AI platform that provides autonomous AI agents for marketing, commerce, and customer support automation. The company serves over 50,000 customers across 130+ countries and handles more than 120 billion messages annually through its Conversation Cloud platform.

The platform enables businesses to automate customer interactions across multiple channels including WhatsApp, Instagram, SMS, and RCS. Gupshup's AI agents can handle various use cases from lead generation and assisted sales to customer support and product inquiries. The platform features a proprietary ACE LLM model for personalized conversations, AI-powered escalation to human agents, and automated campaign orchestration.

With over 20 years of experience in conversational engagement, Gupshup offers industry-specific templates and workflows that help businesses personalize customer interactions across the full customer lifecycle, from initial interest through retention and support.