Forethought

Forethought is a leading AI agent platform designed specifically for customer support and service teams. The company provides fully agentic AI agents that don't just understand customer intent but reason, decide, and take action using business policies to deliver end-to-end customer support automation. Their multi-agent system includes AI-surfaced insights, omnichannel agents, smarter ticket classification, and agentic AI copilots.

The platform is trained on each company's historical tickets and help center content to deliver accurate, personalized customer service from day one. Forethought's AI agents collaborate across the entire customer journey, identifying, solving, classifying, and supporting teams without added overhead. The company serves enterprise customers and reports impressive results including 15x average ROI, 55% reduction in first response time, and up to 98% resolution rates.