ContactEngine
Proactive AI agents that automate customer journeys across multiple channels and touchpoints
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About
ContactEngine provides an advanced AI-powered customer engagement platform that enables businesses to automate entire customer journeys using proactive, context-aware AI agents. Their solution, CXone Mpower Proactive AI Agent, can handle full journey orchestration across multiple channels, engaging customers dynamically and intuitively before they even reach out.
The platform offers over 30 pre-built customer journeys with extensive customization capabilities, enabling companies to achieve high automation rates (over 90% containment) and significant operational cost reductions. ContactEngine's AI agents are designed to work across various channels and can manage interactions that span days, weeks, or even months.
The platform offers over 30 pre-built customer journeys with extensive customization capabilities, enabling companies to achieve high automation rates (over 90% containment) and significant operational cost reductions. ContactEngine's AI agents are designed to work across various channels and can manage interactions that span days, weeks, or even months.
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