Capacity

Capacity is an AI-powered support automation platform that helps organizations automate customer and employee support across multiple channels including voice, chat, email, SMS, and web. The company offers intelligent virtual agents that can handle up to 90% of customer inquiries, agent assist tools that provide real-time coaching and AI suggestions to human agents, and workflow automation capabilities.

Founded in 2017 and headquartered in St. Louis, Capacity serves over 20,000 organizations with their unified knowledge base system and 250+ pre-built integrations. The platform includes conversational AI with speech recognition, branded voices, sentiment analysis, and biometrics, along with comprehensive analytics and enterprise-grade security. Capacity focuses on helping businesses increase deflections, reduce handle times, boost conversions, and automate repetitive processes across contact centers, customer support, HR, IT, and sales teams.