CallMiner
Enterprise-grade conversation analytics for contact centers
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About
CallMiner is an enterprise-grade conversation intelligence and automation software company focused on improving customer experiences through advanced AI technologies. Their end-to-end CX automation platform combines AI agents and human agents with deep conversation intelligence, enabling smarter customer interactions, faster resolution, and lower operational costs.
The company offers a comprehensive suite of products including OmniAgent, record and analysis tools, real-time insights, coaching solutions, and integration capabilities designed to enhance contact center performance across various business functions such as customer experience, efficiency, quality management, and sales effectiveness.
The company offers a comprehensive suite of products including OmniAgent, record and analysis tools, real-time insights, coaching solutions, and integration capabilities designed to enhance contact center performance across various business functions such as customer experience, efficiency, quality management, and sales effectiveness.
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