Sarj.ai

Sarj AI is an enterprise AI automation platform designed specifically for businesses in the Middle East and Gulf region. The platform handles high-volume customer interactions through voice calls, chat, mobile apps, and web interfaces, automating common inquiries and operational tasks without requiring additional headcount. Sarj specializes in Arabic language processing with native support for regional dialects including Najdi, Hijazi, Gulf, Egyptian, and Levantine Arabic, as well as Modern Standard Arabic, enabling accurate understanding of local accents and colloquialisms.

The platform combines conversational AI with document intelligence and workflow automation to handle end-to-end customer journeys. Key capabilities include automated call center operations for collections and inquiries, data extraction from unstructured sources like handwritten forms and voice notes, and custom workflow automation integrated with enterprise systems like Salesforce, SAP, Oracle, and banking platforms. Sarj serves regulated industries including banking, insurance, healthcare, government, retail, logistics, real estate, and hospitality, with SAMA-compliant voice agents and NCA & SDAIA framework compliance.

Sarj claims to reduce contact center costs by up to 80% by automating responses to high-frequency inquiries while maintaining data security through on-premises deployment options and local data residency in the Kingdom.