Luma Health

Luma Health provides an AI-native Patient Success Platform designed specifically for healthcare organizations to streamline patient engagement and eliminate manual administrative tasks. The platform helps patients more easily access care while reducing staff workload through automation of scheduling, communications, and administrative workflows.

The company's comprehensive platform includes features for patient outreach and referrals, automated scheduling from multiple channels, waitlist management, automated reminders and messaging, chatbot and AI concierge services, intake forms, eligibility checks, and payment processing. Luma's AI technology, called Spark, leverages NLP, machine learning, and generative AI to enable natural language interactions in 30+ languages, understand patient intent, classify and route communications, and automate various patient engagement tasks. The platform integrates with EHR systems and other healthcare technology solutions, serving over 650 healthcare organizations across the United States, Canada, and United Kingdom.