ICS.AI

ICS.AI is an AI transformation company that specializes in delivering conversational AI solutions for trusted sectors, particularly local government, higher education, and public services. Their flagship SMART: Unified AI for All Platform provides a comprehensive ecosystem that includes AI-powered customer service (SMART: Front Door), enterprise AI workspaces (SMART: Staff Copilot), and back-office automation (SMART: Agentic).

The company offers the SMART: AI Transformation Programme, which takes organizations from AI-curious to AI-native through a structured approach combining strategy, technology, and culture change. Their platform delivers AI across multiple channels including phone, webchat, email, and SMS, with enterprise-grade security and governance built-in. ICS.AI has delivered over 10 million AI interactions annually and serves 67% of UK councils using phone AI, with proven results including significant cost savings and improved customer satisfaction scores.