Freshchat
AI-powered IT and customer service software delivering exceptional experiences for 75,000+ businesses worldwide
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About
Freshworks provides enterprise-grade, AI-assisted service software designed to deliver exceptional customer and employee experiences. The company offers two main solutions: Freshdesk for modern AI-assisted customer service and Freshservice for uncomplicated AI-assisted IT Service Management (ITSM). Both platforms are powered by Freddy, their agentic AI that reasons, acts, and resolves issues.
Trusted by over 75,000 businesses worldwide, Freshworks focuses on delivering faster implementation, better ROI, and transparent costs without enterprise-level complexity. The platform boasts impressive performance metrics including 97% customer satisfaction, 74% first contact resolution, and ~2 minute average chat resolution times. Their solutions emphasize automation and AI-driven efficiency to help organizations solve customer and employee issues more quickly and effectively.
Trusted by over 75,000 businesses worldwide, Freshworks focuses on delivering faster implementation, better ROI, and transparent costs without enterprise-level complexity. The platform boasts impressive performance metrics including 97% customer satisfaction, 74% first contact resolution, and ~2 minute average chat resolution times. Their solutions emphasize automation and AI-driven efficiency to help organizations solve customer and employee issues more quickly and effectively.
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