Converso
Omnichannel AI-powered helpdesk platform that deploys intelligent agents for sales support and lead generation alongside human teams
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About
Converso provides an omnichannel AI-powered helpdesk platform that combines intelligent agents with human support teams to automate customer service and drive lead generation. The platform deploys AI agents trained on company data to handle support queries, answer product questions, and qualify prospects across multiple channels including WhatsApp, webchat, SMS, and Messenger.
The platform features seamless handover capabilities between AI and human agents, unified conversation management across channels, and automated workflows that integrate with CRM systems and other business applications. Converso's solution is designed to reduce support ticket volume while improving response times and customer satisfaction through 24/7 AI availability and personalized interactions based on customer data.
The platform features seamless handover capabilities between AI and human agents, unified conversation management across channels, and automated workflows that integrate with CRM systems and other business applications. Converso's solution is designed to reduce support ticket volume while improving response times and customer satisfaction through 24/7 AI availability and personalized interactions based on customer data.
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