Moneypenny

Moneypenny is the world's leading answering service and outsourced communications partner, founded in 2000. The company combines brilliant human agents with advanced AI technology to handle customer conversations around the clock. Their services include telephone answering with dedicated personal assistants, AI Voice Agents that provide emotionally intelligent responses, and outsourced switchboard services that scale 24/7.

The company has built proprietary AI tools including KnowledgeBase for surfacing key information instantly, MessageMaker for auto-drafting accurate summaries, and ultra-realistic AI Voice Agents that can escalate to human agents when needed. Moneypenny serves businesses of all sizes from sole traders to global enterprises, having handled over 20 million calls and chats. Their unique approach blends human expertise with smart AI to deliver exceptional, on-brand customer experiences at every touchpoint.